Policies & Legal

This page summarizes our core policies. Use the quick links to jump to a section, or open the full policy pages for complete details.

Appointment Policies

Key topics Booking, deposits, cancellations, rescheduling, late arrivals, minors, pets

We schedule ample time for every treatment to ensure a calm, on-time experience. To respect clients and providers, we outline clear guidelines for deposits, cancellations, and rescheduling, as well as expectations for punctuality and preparedness.

  • Standard notice period: 24 hours for changes or cancellations.
  • Late arrivals may require shortened services to avoid delays.
  • Please avoid bringing pets or unsupervised children due to lasers/IPL and client relaxation.
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Refund & Cancellation

Covers Service refunds, pre-paid packages, memberships, gift cards

We’re committed to fairness and clarity. Because treatment outcomes vary by individual, most service sales are final. Pre-paid packages and memberships include transparent terms to protect both flexibility and value.

  • Pre-paid packages may be non-refundable once treatment has begun.
  • Gift cards are final sale and not redeemable for cash unless required by law.
  • Missed appointments without notice may forfeit deposits per the cancellation policy.
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Privacy Policy & HIPAA Notice

Includes How we collect/use data, your rights, medical privacy (HIPAA)

Your privacy matters. We explain what information we collect (online and in-clinic), how we use it, and the choices you have. For health information, our HIPAA Notice details your rights to access, amend, and receive an accounting of disclosures.

  • We do not sell your personal information.
  • Medical records are protected and shared only as permitted/required by law.
  • You may request access or corrections to your information at any time.
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Terms & Conditions

Includes Website use, disclaimers, limitations of liability

By using our website and booking services, you agree to our site terms and acceptable use. Clinical information is educational and not a substitute for medical advice; individual results vary.

  • Website content is provided “as is” without warranties.
  • Not medical advice; consult with our medical team for personalized guidance.
  • Intellectual property: branding, images, and copy are protected.
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Accessibility Statement

Commitment Inclusive access to content and services

We aim to make our website and services accessible to all visitors. If you encounter a barrier, please let us know and we’ll work to remediate promptly.

  • Ongoing improvements aligned with WCAG guidance.
  • Accessible alternatives available upon request.
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Contact & Policy Feedback

Questions or requests related to these policies (including privacy/HIPAA requests) can be directed to our team.

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